Terms and Conditions

General Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hand e Made’s relationship with you in relation to this website.

The term ‘Hand e Made’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with copyright laws.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Purchase Terms and Conditions

Seller represents and warrants to Buyer that, when used properly and with the proper equipment, the Products included in the Purchase will conform to the applicable manufacturer’s specifications for a period of not less than forty-five (45) days. The Products may have been developed for commercial applications; as such, may not have been tested for, and Seller makes no representation or warranty as to conformance with, any military specifications. Additionally, Seller makes no warranty, express or implied, regarding the merchantability of the Products or their suitability or fitness for any particular purpose or use. With respect to Products which do not meet applicable manufacturer’s specifications, Seller’s liability is limited (at Seller’s election) to (1) Repair of such Products, or (2) Replacement of such Products; provided, however, that such Products must be returned to Seller, along with proof of purchase and a Return Materials Authorization number, within forty-five (45) days from date of purchase, freight charges prepaid. Buyer shall not in any event be entitled to, and Seller shall not be liable for indirect, special, incidental or consequential damages of any nature including, without being limited to, loss of profit, promotional or manufacturing expenses, overhead, injury to reputation or loss of customers. Buyer’s recovery from Seller for any claim shall not exceed Buyer’s purchase price for the Products irrespective of the nature of the claim, whether in contract, tort, warranty, or otherwise.

Shipping

Products in stock are usually shipped within 1-2 business days.
Our standard shipping method is via US Postal Service Priority Mail Flat Rate with tracking for most US addresses.
International shipping is available to select countries initiated via US Postal Service Priority Mail International Flat Rate, tracking may not be available.

International customers are solely responsible for any duties, taxes, or other handling requirements imposed by customs in their country.  Please check with your local customs office to determine what these additional costs will be prior to placing your order.  These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Please do not confuse them for additional shipping charges.  We do not mark merchandise values below value or mark items as “gifts” because US and International government regulations prohibit such behavior.

We use Eco-friendly recycled and/or biodegradable product packaging and shipping materials when possible.

Returns

If you are not satisfied with the Product(s) purchased, the Product(s), in like-new condition, can be returned up to 30 days from date of purchase. Products out of manufacturer’s specification can be returned up to 45 days from date of purchase, as defined in the Purchase Terms and Conditions.  Contact customer support for a Return Materials Authorization number before shipping any Products to us. Returns will not be accepted without a Return Materials Authorization number. Returned Products will be inspected upon arrival. If a return was requested, Products received, in like-new condition only, will be refunded the purchase price, less shipping costs, to the original form of payment. Products out of manufacturer’s specification will be repaired or replaced, as defined in the Purchase Terms and Conditions.

Returns should be shipped postage and insurance prepaid (preferred method: USPS Priority Mail) to Hand e Made Ltd., P.O. Box 560181, Macedonia, Ohio 44056 USA

Privacy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific order or request. This information is only used to fulfill your specific order or request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Copyrights, Trademarks, and other legal attribution

GOPRO, HERO, the GOPRO logo, and the GoPro Be a Hero logo are trademarks or registered trademarks of GoPro, Inc.

Android, Google Play and the Google Play logo are trademarks of Google Inc.

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Microsoft, Encarta, MSN, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.